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1. |
Can I host
any domain name that I own with San Antonio Tech
/ JoSon Consulting?
Absolutely! Your hosted domain
name does not have to be only a .com, .net or
.org. name, you can host any valid domain name
with us!
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2. |
Can I order
(register) a domain name when I order my web
hosting?
Actually, you can Register a new
domain name yourself, before ordering your web
hosting. Simply click on "Domain Names" above
and pay only $19 for a 1 year registration. Your
domain name will be registered and you will be
able to access your domain name record and make
changes anytime! Your domain name will be
renewable every year for the same low rate of
only $19.
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3. |
How do I
transfer my existing site to San Antonio Tech /
JoSon Consulting?
First you should order your
hosting to be setup, then you can transfer your
domain name to your account at San Antonio Tech
/ JoSon Consulting by simply modifying the DNS
info on your domain name record. To do this, you
must access your domain name record through the
registrar where you registered your domain name.
Once you access your domain name record, you
need to change the DNS (nameservers) to our DNS
(nameservers). You will receive the correct DNS
info in your "Hosting Setup" email, sent to you
when you complete your web hosting order.
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4. |
Can I park
and point other domain names to my website at
San Antonio Tech / JoSon Consulting?
Sure. We call it Park-n-Point.
Some say URL forwarding. You can easily park
your other domain names using your cPanel (web
hosting control panel).
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5. |
Can I point
a domain name to a site somewhere else?
Sure, use the redirect function
inside of your cPanel.
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6. |
Can I have
Subdomains like special.domain.com?
Certainly. Another great feature
included with your hosting plan. You will need
to setup your own Subdomains through your
Hosting Control Panel.
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7. |
Can I change
the Domain Name I am currently hosting?
Yes you can. It is somewhat
involved and requires our technician to change
all instances of the current name on the server.
To change your hosted Domain Name, click on Tech
Support button at the top of our site and
provide us the current hosted domain name and
the new domain name that will replace it. Please
make sure to spell the domain names correctly.
However, first you should update the nameservers
for the new domain name to the same nameservers
you are using for the current domain name.
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8. |
Do I get a
dedicated IP Address with my San Antonio Tech /
JoSon Consulting Reseller Account?
Absolutely! You'll get your own
dedicated IP for your reseller domain and an
additional one for your secondary nameserver!
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9. |
What kind of
content is allowed & NOT allowed on my Website?
We do not allow any pornographic
content on our server, including but not limited
to nude photographs, explicit language, or
sexual fiction. If an existing customer
publishes pornographic images, we may issue a
warning and/or suspend your account.
Let's make this
easy to understand: No site that promotes porn
or nudity will be allowed on our servers, this
includes BANNERS, CLICKER SITES, EDITORIALS,
STORIES, NUDE PHOTOGRAPHS, EXPLICIT LANGUAGE,
SEXUAL FICTION, OR ANYTHING THAT WE DEEM
INAPPROPRIATE FOR OUR SERVERS.
If a customer
publishes pornographic images, we will remove
the site from our server without prior notice
and all monies paid will be forfeited.
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10. |
Do you
provide me with a control panel?
You bet we do. All hosting plans
come with the industry leading cPanel.
This Control Panel is a powerful administration
feature of your hosting account. You will make
changes and add features to your account through
the Control Panel. Please see the instructions
in your "Hosting Setup" email and your "Reseller
Email" for accessing your control panel.
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11. |
Do you give
me Telnet Access?
Yes. Telnet is not automatically
turned on when your account is setup. You will
only need to submit our technical support form
and ask for your telnet to be turned on. Please
don't ask us to enable telnet if you don't know
what it's for or how to use it. We do not
provide instructions for telnet. Telnet would
only be needed for certain tasks and should not
be enabled unless you absolutely need it and
know how to use it.
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12. |
Do you offer
a Shopping Cart with my hosting?
Yes we do! You can create a
Shopping Cart through your Control Panel. The
instructions for using the Shopping Cart will be
found in the Shopping Cart program itself.
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13. |
What are
FrontPage Extensions used for?
FrontPage Extensions are only
required for those webmasters who utilize
Microsoft's FrontPage web authoring software. If
you use Microsoft FrontPage to design your
website, then chances are you will need to have
the Extensions installed. Please be aware that
we do not necessarily recommend using FrontPage
or the Extensions and can only provide very
limited support for their use.
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14. |
How can I
get FrontPage Extensions installed on my
Website?
If you did not already request
FrontPage Extensions when you ordered, then you
can request that we add them to your domain
account for you. Please be aware that we do not
necessarily recommend using FrontPage or the
Extensions and can only provide very limited
support for their use.
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15. |
Do you have
NT web hosting?
No. At this time we do not offer
NT web hosting. We may be adding NT servers in
the future and will post any information
regarding NT when we do.
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16. |
Do you
provide MySQL Database capability?
Yes! All web hosting plans have
multiple MySQL Database capability.
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17. |
Can I submit
my site to Search Engines?
You sure can! There is a handy
little tool in your Control Panel that will
allow you to submit your site to several of the
major search engines.
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18. |
Can I check
my email using a Browser?
Yes. Not only can you download
your mail to any email program on your pc, but
you can check your mail through a web based
interface inside of your Control Panel. You can
access your Control Panel through a web browser
anywhere and check your mail. Even mail that you
have read in your control panel can still be
downloaded to your pc! Another feature not found
with most other web hosts!
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19. |
How can I
get my Username and Password again?
You will need to submit our tech
support form and request it. Be sure to enter
the email address used when you ordered. We can
only send the info to the email on the order
form.
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20. |
What payment
terms do you offer?
Your credit card used when you
order hosting will be charged on the same day of
every month for your hosting dues. It is
important that you login to your billing
information and update it if you are issued a
new or renewed card that you want to be used for
your monthly payments. We DO NOT send monthly
invoices, only receipts or notifications that
your payment has been declined and your info
needs to be updated.
If your hosting
payment is declined, we will notify you by
email. You will have 10 days to update your
credit card info and make payment. If we cannot
successfully run your web hosting payment within
10 days of your due date, your hosting account
will be cancelled and removed from the system.
If you are having problems, it is your
responsibility to contact us and inform us of
your intentions before your account is removed.
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21. |
Does San
Antonio Tech / JoSon Consulting allow me to
resell reseller accounts?
No, not at this time. We will
post a notice on our site if we change this
policy.
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22. |
Do you offer
a web design service?
No we don't. However, we can
give give you information on individuals who do.
For design references, please call us at
210-736-2783
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23. |
What is the
path to sendmail?
The path to sendmail on our
servers is: /usr/sbin/sendmail
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24. |
What is the
path to Perl?
The path to Perl on our servers
is: #!/usr/bin/perl
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25. |
What is the
path to my cgi-bin?
The path to your cgi-bin on our
servers is: /home/"yourusername"/public_html/cgi-bin
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26. |
What are my
email settings?
You can find the settings to
setup your email account in the "Hosting Setup"
email that is sent to you when your hosting
account is ordered. You will find other useful
and important information in your "Hosting
Setup" email.
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27. |
How does my
master (catch-all) email account work?
Your master email account is
capable of receiving any and all mail sent to
your domain.
Example: mail
sent to anything @yourdomain.com will
download through your master email account.
Therefore, it is not necessary to setup
additional pop3 email accounts to receive all
your email. You can setup your email account in
your email program for as many email addresses
that you plan to use. Simply use the same email
settings, including username and password for
each address you setup and want to send email
using.
The only reason
you would need to setup additional pop3 accounts
would be to use an email address independent
from the master account and download mail to
that address, independent from the master
account. For example, an additional pop3 box
would be needed for a person in your billing
department to be able to download and send mail
using an address of billing @yourdomain.com
and be totally independent from the master
account.
If you must use
an independent pop3 email account in this
fashion, you may setup additional pop3 email
accounts from within your Hosting Control Panel.
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28. |
How do I CANCEL my
web hosting account?
You MUST fill out the Cancellation Form
for us to verify and process your request.
This also provides us with a proper record of
your cancel request so we can confirm.
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We will be
adding more questions here, so be sure to check
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